I have been a merchant with Elavon for over 3 1/2 years and have always received excellent support and friendly customer service on every level. Only Ive sent in the forms and they are STILL billing me. Us bank refuses to take responsibility, “I’m new here”, “not my department” no assistance from them or the merchant company they referred me to. People, if you are victims of Elavon, please do more than just posting here, bring your stories and complaints to the medias, Facebook, FTC, state and federal attorney generals, Finance minister of Canada, Secretary of Finance US, Costco (if you get Elavon thru Costco), your Congressman or Members of Parliament, your trade unions, Chamber of Commerce as well as class action lawyers . This company just steals for small businesses just charge me %5.95 of large transaction, $5000.00 charges, when I called them and told them my rate is %1.67 and why do you charge me %5.95.They never told me they can charge this much, this is Highway robbery. All Rights Reserved. We’d particularly like to see the company be a little more forthcoming about things, such as the availability of interchange-plus pricing. WARNING: DO NOT DO BUSINESS WITH ELAVON. With a small, net-based business, I don’t use a terminal, but telephone the card info daily. They have been holding onto over $7000 of our money for 8 days now and still cannot tell us when it will be in our account. We’ve been without the ability to process credit card payments for four days as we go through the implementation process with another company. I later noticed several times money being withdrawn under the name of Merchant Services, I associated that name with the company I had been doing business with and never thought twice about it. I have been charged 195.00 for early termination. How is that possible ? Plus, if you’re already a Costco Executive Member your application fee and monthly statement fee will be waived. I hope i can get my account open, or I will have to go with another processor which will take weeks to set up. I just switched to using their internet processing, there is a fee of 150.00 (one time). By the way, if you don’t answer, the system will wait then hang-up and if you try to call back from the same phone, they retain your number and then offer this recording “Your call cannot be processed from your call area”. Understand I’m not a fan of Elavon as they are a competitor but I do like educating people about the industry. Elavon has a lot of reviews online, primarily negative. Yet they couldn’t explain what exactly the fees were for. I called back and they said they would send it again. I am being forced to find a new provider ,they have been NO help and I have spent hours and hours on the phone and two machines and still can’t process chip charges and it’s the new law. It’s processor, Elavon, currently sports an A+ rating. They then added about 300$ in extra fees throughout the year. The bank said I will have to close my account to stop the company from taking more money out of my account. I had never received a bill from them? If you want to be ripped off/scammed just sign with them. They will let you know how to submit the paperwork. After explaining to them some of my charges they responded with “you cannot use your terminal for accepting sales of product that isnt yours” .. THATS LITERALLY MY JOB/BUSINESS! He assured me that this was correct.. This is the absolute worst service and literally almost caused me to starve. Eleavon has an A+ business rating but they are the owners of Ladco Leasin, which is a predatory, villainous “company” that preys on the trust rlationship between merchants and their own banks. We are a nonprofit organization that was looking for a simple and affordable way to process credit card donations. Not only do you have to create an online account to process online (www.myvirtualmerchant.com ) you have to create a separate statement account (www.merchantconnect.com) just to look at your statements. You try to speak to ladco, they then claim to be elavon when you try to call or complain. Elavon’s customer service on this horrendous. When I originally commented I appear to have They did not have my permission to take money out of my account for nothing. I checked my voicemail and did hear 2 voicemails of someone from elevon “calling to discuss some details” on my account. This is the worst credit card processing company ever. I was told by Costco Brochure that… I was told by Costco Brochure that Elavon was going to be the BEST processing Company Lowest rates, etc. That is false. Hello, if I’m not using it, it’s not costing them anything to keep it open! They said my funds should be released but would take 7-10 days to get them. The online experience isn’t any better. Terrible accounting on their part and terrible customer service in keeping it straight. Also, be sure to review your contract documents thoroughly before signing up so you’ll understand all of the possible monthly, annual, and incidental fees you might have to pay. I am sick!! Unfortunately, this isn’t explained very well on the website, and the company doesn’t disclose any contract terms or pricing for the large business category. Heavy reliance on independent sales agents and the continuing partnership with Ladco Global Leasing Solutions for terminal leases also lowers the score significantly. Finding an agent within Elavon that you feel comfortable with should be your primary goal. She pays a PCI compliance fee, a service contract fee, minimum monthly billing fee for debit transactions, terminal maintainance fee, card association fees , monthly statement fees. We qualify and our total cost including discount and transaction fees is now running just over 3.0%. I took the actual charges for all sales on both accounts, over two of our busier months, and calculated them as an overall percentage. That tells me a lot about this company. 367 Elavon reviews. Elavon earns a Good rating in this category because the elimination of its early termination fees puts the company well above the industry average in this area. (Keep in mind that their equipment has been sitting in its original packaging next to my desk waiting to be picked up for over a month. And who wants to be constantly requesting rate reviews in order to not be ripped off! I process $750,000 per year in credit cards, you’d think I wouldn’t have to suffer long phone wait times to spend time correcting mistakes Elavon has caused. Beware of the false promises Elavon makes when you sign up. If you want to use Elavon, I’d suggest that you tell them you’ve talked to other companies who are willing to waive your gateway setup fee. 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